Legal
Terms and Conditions
Effective Date: May 5, 2026
These Terms govern your use of Prism and any related services provided by Drava.
This page is a general terms template and is not legal advice. For full legal compliance in your jurisdiction, have this reviewed by qualified counsel.
1. Acceptance of Terms
By creating an account, accessing, or using Prism, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Service.
2. Who We Are
Prism is a software service operated by Drava. We provide tools that help businesses upload, clean, and query their data using AI.
3. Eligibility and Account Responsibility
You must be at least 18 years old and able to enter a legal agreement. You are responsible for account security, including passwords and access controls, and for activity that occurs under your account.
4. Subscriptions, Billing, and Renewals
Paid subscriptions are billed in advance and renew automatically at the interval shown during checkout. You authorize us and our payment provider to charge subscription fees, applicable taxes, and any approved add-ons.
5. Cancellations and Plan Changes
You can upgrade, downgrade, or cancel your plan from billing settings in your account. Unless stated otherwise at purchase, changes take effect from the next billing cycle.
6. Refund Policy
Payments are generally non-refundable unless required by law. If you believe you were charged incorrectly, contact us with your account details and we will investigate promptly.
7. Permitted Use
You agree to use the Service in compliance with law. You must not attempt unauthorized access, interfere with platform operations, scrape data at abusive levels, or use the Service for harmful or fraudulent activity.
8. Customer Content and Data Rights
You keep ownership of data you submit to the Service. You grant us a limited license to host, process, and display that data only as needed to operate, secure, support, and improve the Service.
9. Intellectual Property
The Service, including software, design, branding, and documentation, is owned by Drava or our licensors. These Terms grant a limited right to use the Service and do not transfer ownership.
10. Third-Party Services
Some features rely on third-party services such as payment, analytics, or integrations. We are not responsible for third-party services, and your use of them is governed by their own terms and policies.
11. Service Availability
We work to keep the Service available and reliable, but we cannot guarantee uninterrupted or error-free operation. We may perform maintenance and may modify or discontinue features over time.
12. Disclaimers
The Service is provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of Liability
To the fullest extent permitted by law, Drava and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill.
14. Indemnification
You agree to defend, indemnify, and hold Drava harmless from claims, liabilities, damages, and costs arising from your misuse of the Service, your content, or your breach of these Terms.
15. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, create legal risk, fail to pay applicable fees, or misuse the platform.
16. Governing Law
These Terms are governed by the laws applicable to Drava's principal place of business, without regard to conflict-of-law rules, unless mandatory local consumer laws apply.
17. Updates to These Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and revise the effective date.
Contact
For legal or billing questions about these Terms, email us at hello@drava.ai.